Privacy Policy

Effective Date: June 4, 2026

Ainstantly AI ("we", "us", "our") operates the platform at ainstantly.ai. This Privacy Policy describes how we collect, use, and protect your personal information when you use our Service.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, password when you register
• Business Information: Business name, industry, product catalog details
• WhatsApp Data: Phone numbers you register for WhatsApp Business integration
• Communication Data: Messages exchanged through the platform, conversation logs

Information Collected Automatically

• Usage Data: Pages visited, features used, interaction patterns
• Device Data: Browser type, IP address, device identifiers
• Cookies: Session cookies for authentication and preferences

Information from Third Parties

• WhatsApp/Meta: Message delivery status, read receipts, user phone numbers from incoming messages

2. How We Use Your Information

We use your information to:

• Provide and operate the Service, including AI-powered WhatsApp automation
• Process and deliver messages between you and your customers
• Train and improve AI response quality for your specific business context
• Send service-related communications and updates
• Monitor and prevent fraud, abuse, or violations of our Terms
• Comply with legal obligations

3. How We Share Your Information

We may share your information with:

• Meta/WhatsApp: Message content and phone numbers as required to deliver WhatsApp messages through the WhatsApp Business API
• AI Service Providers: Message content (without personally identifiable information where possible) to generate AI responses
• Service Providers: Hosting, analytics, and infrastructure partners who assist in operating our Service
• Legal Requirements: When required by law, court order, or governmental authority

We do not sell your personal information to third parties.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Conversation data is retained to maintain context for AI responses and your business records. You may request deletion of your data by contacting us, subject to legal retention requirements.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing activities
• Export your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected].

7. WhatsApp-Specific Data Practices

When you connect your WhatsApp Business Account through our Service:

• We receive and process messages sent to your WhatsApp Business number
• Message content is processed by our AI systems to generate automated responses
• We store conversation history to provide context-aware AI interactions
• Your customers' phone numbers and message content are handled in compliance with Meta's data policies

8. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected].